FAQ
A few practical answers
Open a question below. If you do not find what you need, please contact us.
Contact usWe offer thoughtfully sourced tea, doctor-formulated Chinese herbal supplements, and objects intended to support simple practices of attention and care. Our current collection includes aged shou pu-erh tea tokens and the Health & Vitality Morning Supplement.
Use our Contact page and include your order number when applicable. We generally respond within two business days.
We can answer questions about our products and orders, but we cannot provide individualized medical advice through the shop. Please speak with a qualified healthcare professional who can consider your health history, medications, and individual circumstances or make an appointment with Dr. LeTa at DoctorLeTa.com and she can prescribe you an herbal formula.
Orders are generally prepared within 1–3 business days. Standard delivery typically takes another 3–5 business days after the carrier receives the package. You will receive a confirmation email with tracking information when your order is on its way.
Follow the package directions or the guidance of your qualified practitioner. Consult a qualified healthcare professional before use if you are pregnant or nursing, take medication, have a medical condition, are preparing for surgery, or are uncertain whether the formula is appropriate. The current formula is described as 100% organic, vegan, and gluten-free.
Yes. The tea is described as 100% organic and sustainably sourced.
You can prepare one token in a small pot or gaiwan for several short infusions, or steep it in a larger cup or teapot. For those ordering loose and tea cakes, it depends on your vessel. We suggest 3-5g per sitting. Visit our Care & Use guide for suggested temperatures, timing, re-steeping, and storage.
Thoughtfully sourced tea, doctor-formulated Chinese herbal supplements, and objects intended to support simple practices of attention and care. Our current collection includes aged shou pu-erh tea tokens and the Health & Vitality Morning Supplement.
Our tea is sourced from family-owned tea gardens in Yunnan, China. The current shou pu-erh blend includes tea from Jingmai Mountain’s ancient tea gardens and Lincang material, and has been aged since 2015 under the guidance of tea master Li Meiying. It is described as 100% organic and sustainably sourced.
Yes. Pu-erh is naturally caffeinated. The amount in a prepared cup varies according to the tea, water temperature, infusion time, and number of steeps. If you are sensitive to caffeine, begin with a shorter infusion and notice how your body responds.
Please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.
Contact us within seven days of delivery. Include your order number and clear photographs of the product and shipping packaging. Please keep the product and packaging until we have reviewed your request.
We currently ship within the United States. Standard shipping is $8, and standard shipping is free on orders of $70 or more. We are open to shipping outside the United States, so please contact us.
Opened tea and herbal supplements cannot be returned. Unopened, unused products in their original condition may be returned within 14 days of delivery with prior approval. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
For complete details, please read our Shipping & Returns policy.